Outstanding service and support are two of the many things that set Jury Systems apart from the competition. Anytime, day or night, we provide complete customer care for:
-Product assistance through a full-service "help desk"
Our Support Staff is spread across multiple United States regions and time zones. Regardless, all members are on-call 24/7 to assist clients if a need arises. As a customer, you'll never need to worry about getting in touch with us.
Jury Systems customers know that, whatever their challenge or concern, they won't have to wait to get the attention they need.
How can we respond so fast? We've developed an easy-access telephone menu to direct your call to the right resource quickly and efficiently. If you don't get the person you need immediately, leaving a voice message automatically alerts the appropriate support staff members-whether they're in or out of the office. It won't be long before your issue is fully resolved, regardless of time or day.
"One of the best things about having JSI for our Jury needs is they are always very easy to get a hold of and they are available anytime we have an issue. We had an issue come up on a Friday afternoon right before our office closed. We were still able to get a hold of a tech and the problem was resolved before we came back Monday and it was business as usual. Another great thing about JSI is that anytime we have a request from a judge or need something added to the program to make it easier on staff they are always there and work quickly to ensure that we are up and running smoothly. Their techs are all very friendly, helpful, and always have quick answers and solutions to issues we have."Daniel Tapia Assistant Court Supervisor Superior Court of California, County of Kern, Jury Services